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Update Bulletin May 2026

Written by Roxxane Spruyt

🚀 Feature Updates

Audit File Lite

We are excited to introduce Audit File Lite, a new option designed to help Pest Control and Hygiene branches digitally manage client sites that do not require a full compliance Audit File.

Audit File Lite gives your team the ability to use QR code scanning for monitoring and dispenser units, capture monitoring and treatment logs, track pesticide and consumable usage, and view trend graphs for better internal service management.

This is ideal for non-audit sites where you still want clear digital proof of service, improved operational visibility, and better reporting.

Audit File Lite is available at only R25.00 per site per month.

The Lite setting will be available when creating a new Audit Site.

Included functionality

  • Scanning

  • Monitoring logs

  • Treatment logs

  • Trend reports & graphs

  • Job cards

  • Corrective actions

Excluded functionality

  • All document sections within the audit file

  • External Users access

Upgrade option

Upgrade requests can be sent to [email protected], and once approved, the POC (Point of Contact) for the branch will be notified via email.

Species-Based Threshold Logging (Upgraded Trend Reporting to follow soon)

We’ve introduced enhanced threshold logic for species logging, allowing for more accurate monitoring and improved compliance reporting.

What’s New

  • You can now specify what is Low, Medium and High Thresholds per species per site. This can automatically influence the Activity level on the monitoring log.

  • When Technicians capture actual counts per species (e.g. House Flies, Fruit Flies, Moths, etc.) during ILT logging or other Monitoring units the system can automatically:

    • Assign a Low / Medium / High activity based on configurable thresholds mentioned above.

    • When for example House Flies was configured to 50 Flies threshold is Medium Activity and the technician selects Low activity and then adds a count of 50 House Flies on the Scan, it will automatically change the unit activity to Medium.

  • The system will calculate an overall ILT activity level (None / Low / Medium / High / Very High) based on total counts and indicate it on the new trend graphs together with the selected thresholds. (Coming Soon)

Automated Risk Detection

  • If any species reaches a Medium or High threshold, the system can:

    • Automatically trigger a Corrective Action (Based on the New Branch Setting)

  • This ensures that high-risk activity is flagged immediately, even if total activity appears low.

Enhanced Trend Reporting (Upgraded Trend Reporting to follow soon)

  • Trend graphs now display:

    • Overall Unit activity trends with Treasholding

    • Per-species activity trends with Treasholding

  • Graphs are:

    • Colour-coded based on risk levels

    • Automatically filtered to show only scanned units and logged species

    • Defaulted to a 12-month view for better analysis

Flexible Configuration

  • Thresholds are:

    • Branch-specific by default

    • Customisable per site and per species

  • The same logic can be extended to other pest types (e.g. rodents, stored product insects)

HACCP Health Score Notifications

Audit Files now support automated Health Score Threshold Notifications.

Features include:

Configurable site health score thresholds can now be set per Audit Site

Automatic notifications will be sent when a site’s health score drops below the configured threshold

Threshold recipient management now supports multiple recipients. A new tick box has been added on user profiles to indicate whether a user should receive threshold notifications. Multiple users can be selected and managed in bulk using the:

  • Add as Threshold Recipient

  • Remove as Threshold Recipient options

Notifications sent to configured recipients include:

  • Job completion notifications linked to Audit Sites

  • Alerts when a site drops below its configured health score threshold

Notifications include direct links to:

  • Job Cards

  • Audit Files

  • Site Overview Reports

New organisation settings have also been added to separately control:

  • Job completion notifications

  • Health score warning notifications

These settings must be enabled for notifications to be sent out.

Audit File Enhancements for Hygiene & Cleaning Sites

Audit Files have been updated to better support hygiene and cleaning site requirements, ensuring a more relevant and streamlined user experience.

Simplified Interface (Non-PRP Files)

  • Species fields are now hidden for all audit file types that are not PRP (Pest Risk Profile) files

  • The Species Category filter will only display for PRP audit files after selecting a service area

Asset Warranty Handling on Callouts

We’ve introduced enhancements to ensure warranty compliance when creating callouts linked to assets.

🔧 Auto-Select Supplier (Under Warranty)

  • When an asset is under warranty, the system will automatically select the linked supplier/vendor when a Callout is created.

  • A pop up will display once an asset has been selected to say if the warranty has expired, the warranty end date as well as who the warranty vendor is.

Warranty Expired example

Asset under Warranty example

  • Selecting a different vendor will trigger a warning:
    ​ “Using a different vendor will void the asset warranty.”

  • If the asset is not under warranty, vendor selection works as normal.
    ​
    To enable this feature;

  • Ensure that your Asset Supplier / Installer is onboarded as a Vendor on the BriskFlow Platform. If the vendor does not show on the list contact [email protected] to assist in linking the correct warranty vendor to the store

  • Open the Asset, Scroll down to the Warranty Vendor and select the relevant Vendor from the list provided in the dropdown. Also make sure that the warranty expiry date is set up correctly.

Enhanced Callout Approval Process

The callout approval workflow has been upgraded to provide greater control, flexibility, and accountability across branches and stores.

Flexible Callout Approval Routing

  • Callout Approvals can now be handled by:

    • Users with the Callout Approval role, or

    • Users linked directly to the lead / store as a AC and a RC with escalations

  • Callout Approval buttons will display based on configured routing rules in the Branch Settings:

    • When set to Global

      • The system will send ALL callout approval requests to ALL users that have the callout_approval roles and these users will receive callout approval requests from ALL stores / sites they are linked to.

    • When set to Local

      • The system will send the initial callout approval request from a particular store to the AC linked to that store. Only that AC will have the permission to Approve this callout.

      • If there is no response or action on that request the system will escalate the request, after the set escalation period lapsed, and send a notification to the RC linked to that store. The AC and the RC will have the permission to approve that callout now.

If there is still no action on this request and the escalation period lapses again, the system will send a notification to all users, linked to that store, that has the callout_approval role.

Now the AC, RC and the callout_approve role assigned user/s can approve that callout.

Smart Escalation Handling

  • Approval routing now supports time-based escalation:

    • Initial approval (AC) within a defined timeframe

    • Escalation to secondary roles (RC) if not approved

    • Third escalation is to the callout_aproval role user/s

  • Controlled via organisation settings:

    • Approval routing rules

    • Escalation time periods

Notifications & Tracking

  • Notifications are automatically sent to:

    • Primary approvers

    • Secondary approvers (if escalated)

  • The system tracks:

    • Notification status (sent to primary / secondary)

    • Full audit logs of approval actions

🔧 Fixes & Improvements

  • Fixed an issue where leads with email addresses were not recognised when sending invoices

  • Restored missing graphs on item and customer profitability reports

  • Resolved issue preventing removal of chemical on invoices

  • Fixed issue where deleting one job in a sequence removed the entire repeat

  • Resolved issue where repeat items were not pulling through to the next job card

  • Corrected supplier order return status showing incorrectly as partially returned

  • Improved corrective action user selection list in Techie View

  • Fixed incorrect logo displaying on printed labels

  • Standardised site logo sizing to match platform logo

  • Corrected calculation issues in the budget report

  • Updated ticket messaging to correctly reflect the assigned user

  • Item codes now display in numerical order on the items view page

  • Added Last Sent date to quote preview screen

  • Prevented scanning of asset labels belonging to a different store

  • Reinstate button will now show on rejected recurring jobs

  • Added branch setting to hide client contact information from technicians

  • Fixed an issue where selling whole usage units on job cards was not calculating or functioning correctly

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