Error Message: "Error: SelectionID is required. Valid Selection Required. Invoice generation failed."
This error occurs when an item or items have been directly edited on Sage's side without proper synchronization with Briskflow. If an item has been edited, altered, or deactivated on Sage, these changes do not automatically reflect back on your Briskflow platform. It's crucial to manage all item-related changes exclusively through Briskflow to avoid encountering this error.
Steps to Resolve:
Step 1: Contact our support team to initiate a re-import of your items. This process will fix any broken connections between Briskflow and Sage, ensuring smooth operation without affecting stock counts.
Step 2: Our support team will notify you once the import is successfully completed. Please allow up to 4 business hours for this process. Note that while item linkage will be restored, this error may still persist on job cards that were scheduled before items were altered on Sage.
Step 3: If the error persists when processing a job card after the fix, remove and re-add the affected items to ensure proper functionality.
Top Tip: To prevent future occurrences of this error, ensure that no users modify items, client details, invoices, supplier orders, quantities, etc., directly on Sage. All changes should be made exclusively on Briskflow, your primary system for operations and daily functions. This practice will maintain seamless integration and avoid disruptions in workflow.